Privacy Policy.

Effective date: 16 February 2026
Website: houseofempowerment.com.au
Entity: House of Empowerment (“we”, “us”, “our”)

1) What this policy covers

This Privacy Policy explains how House of Empowerment collects, uses, stores and discloses personal information when you:

visit our website;

apply for membership/verification;

create an account or access our portal;

upload evidence/documents; and/or

appear in (or search) our Member Lookup.

We aim to handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth) where applicable.

2) The kinds of personal information we collect

Depending on how you interact with us, we may collect:

A) Provider and applicant information

first and last name;

email address, phone number;

role/title and business name;

ABN (if provided);

service locations (state/city/suburb) and service categories;

account and portal details (e.g., username). Passwords are handled securely by our systems and are not stored in plain text;

communications with us (emails, messages, call notes).

B) Evidence and uploaded documents

You may upload documents and files to support an application or ongoing verification, which may include:

policies and procedures;

screening, training and competency records;

incident and complaints processes;

service delivery documentation and other supporting evidence.

Important: Uploaded evidence may include personal information about staff and/or participants. You should only upload what is necessary and ensure you have the right to share it with us.

C) Member Lookup and public listing information

For verified members, we may display limited information in our Member Lookup, such as:

provider/business name;

city/state (or service area);

membership tier;

verification status and dates (where used);

website or contact information (if you opt in and we approve the content).

D) Website usage information

We may collect technical data such as:

IP address, device type, browser type;

pages visited, time on site and referring links;

cookies/analytics identifiers (where used).

3) How we collect personal information

We collect personal information when you:

fill out a form on our site;

create an account or submit an application;

upload documents;

use our portal; and/or

browse our website (including via cookies/analytics).

4) Why we collect and use personal information

We use personal information to:

respond to enquiries and provide support;

process applications for membership/verification;

conduct assessments and communicate outcomes;

manage accounts, portal access and document uploads;

administer memberships, renewals and related requirements;

maintain the Member Lookup and confirm verification status to the public;

improve our services, website and processes;

comply with legal obligations and protect rights and safety; and

send updates/resources where you have consented (marketing).

5) Consent (marketing and contact)

We may seek your consent for:

phone/SMS contact about your enquiry/application; and/or

marketing updates and resources (optional—unsubscribe anytime).

You can withdraw consent at any time by contacting us or using unsubscribe options.

6) Who we disclose personal information to

We may share personal information with:

technology service providers we use to operate our website, portal, CRM, messaging and file storage;

assessors/reviewers working under confidentiality and role-based access;

payment providers (if you pay fees);

professional advisors (legal/accounting) where required; and/or

authorities if required by law or to prevent fraud or harm.

We do not sell personal information.

7) Overseas disclosures

Some providers we use may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate protections are in place (such as confidentiality and access controls).

8) Security

We take reasonable steps to protect personal information, including:

role-based access controls;

secure hosting and encryption in transit where supported;

operational monitoring and audit logs (where available); and

limiting access to what is necessary.

No online system is completely secure. You should keep your login details confidential.

9) Data retention

We retain personal information only as long as reasonably necessary for:

assessment, verification and membership administration;

dispute resolution and record integrity; and/or

legal and operational obligations.

We may retain some records after an application ends to support decision integrity and auditability.

10) Access and correction

You may request access to personal information we hold about you and request corrections if it is inaccurate. We may require identity verification before responding.

11) Privacy complaints

If you believe we have breached your privacy, contact us with details and we will investigate and respond. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

12) Cookies and analytics

We may use cookies and similar technologies to operate the website and understand usage. You can disable cookies via your browser settings, but parts of the site may not work as intended.

13) Third-party links

Our site may link to third-party websites. We are not responsible for their privacy practices.

14) Changes to this policy

We may update this Privacy Policy from time to time. The current version will be published on our website with an updated effective date.

15) Contact us

Email: [[email protected]]