No. House of Empowerment is independent and not affiliated with the NDIS Commission or any government body.

“Verified” means a provider has been independently assessed against our standards and approved for membership based on the evidence provided and review outcomes. Verification may include ongoing requirements to maintain status.

Apply → Upload Evidence → Assessor Review → Approval or Gap Training Required → Verified + Monitored (where applicable).

We focus on practical, evidence-based areas such as governance, staff screening and competency, participant safeguards, incident management, service documentation, complaints handling, and continuous improvement.

Timeframes depend on the tier selected and how quickly evidence is submitted. Once your documents are complete, assessment typically progresses faster.

Usually: key policies and procedures, staff screening/training records, incident and complaints processes, participant safeguarding practices, and supporting compliance documentation (exact requirements are provided after application).

If you’re not approved initially, you’ll receive a clear pathway outlining what needs improvement. You can address the gaps and re-submit evidence.

Yes. Verified status can change if standards aren’t maintained, if required updates aren’t completed, or if serious issues are identified. This protects participants and keeps verification meaningful.

Yes, approved members may be listed in our Member Lookup so participants and referrers can verify status. (Providers can control what contact details appear publicly.)

No. Verification is not the same as NDIS registration. It’s an independent quality and standards assessment designed to add clarity and trust.

Tiers reflect different depths of assessment and review. Each tier has its own evidence requirements and verification scope (outlined on the Membership Tiers page).

Assessments are completed by independent assessors using a consistent standards framework and evidence checklist.

Documents are stored securely and used only for assessment and membership administration. Access is restricted and handled under our Privacy Policy.

Use the Find a Verified Provider page to search by name, location, and tier (where available). A provider’s profile shows their current status.

Use the Contact page and we’ll respond as soon as possible. If you consent, we can also contact you by phone/SMS regarding your enquiry.