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Membership Tier

Personal Care Support (Tier 2)

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Please confirm you have:

Prepared your supporting documents

Understood the assessment & registration fees

Understood the registration process

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Yearly Membership: $220

Payable upon successful application.

Initial Assessment: $250

One time payment on your first assessment.

Renewal: $150

Payable every 18 months for reassessment.

Registration Process

Step 2 of 6 - Prepare Documents

1. Select Tier

2. Prepare Documents

3. Payment

4. Upload Documents

5. RN Assessment

6. Outcome

For Personal Care (Tier 2)

Scope of work

All Tier 1 activities PLUS direct personal care tasks for participants with stable and routine support needs.

Includes showering, toileting, dressing, continence care, manual handling transfers, and medication assistance (prompting and observation only, NOT administration).

Does NOT include health monitoring, clinical observation, or support for participants with complex or unstable health conditions.

Explicitly EXCLUDED from Tier 2:

- Diabetes monitoring (blood glucose testing, hypo/hyper management)

- Epilepsy support (seizure observation and response)

- Wound observation or basic wound care

- PEG feeding or NG tube management

- Oxygen therapy

- Tracheostomy care

- Any clinical observation or health assessment tasks

- Subcutaneous injections or medication administration
These tasks require Tier 3 — High-Intensity Support credentialing

Qualifications & Training Evidence*

Upload in the Client Portal (after payment)

Tier 1 requirements
- Certificate III in Individual Support (or equivalent) OR 2+ years documented work experience in disability support

- First Aid (HLTAID011) current.

- Manual handling training (last 2 years)

Tier 2 requirements
- Personal care module completion (minimum 6-hour accredited course covering dignity, privacy, infection control in personal care contexts)

- Continence care training (minimum 3-hour accredited course)

- Advanced manual handling (transfers, hoisting, positioning — minimum 4-hour accredited course)

- Medication assistance training (prompting and observation — minimum 2-hour accredited course, must clarify legal limits of non-- clinical medication support)

Demonstrated Compentencies

RN Observation Required

Core Support (Tier 1)
- Safe mobility assistance (walking with participant, wheelchair use)

- Communication with participants (verbal and non-verbal)

- Domestic assistance (meal preparation, light cleaning, laundry)

- Community access support (transport accompaniment, activity participation)

- Incident recognition and reporting

Health Literacy (Tier 1)
- Can describe when to escalate to health professional

- Understands basic infection control (hand hygiene, PPE use)

- Can follow a basic support plan

Medication Assistance (Tier 2)
- Showering assistance (setup, privacy maintenance, infection control, safe technique)

- Toileting support (transfers, dignity preservation, continence product use)
- Dressing assistance (appropriate technique, participant choice, skin integrity awareness)

- Continence care (pad changes, skin care, documentation)

- Bed-to-chair transfers (safe technique, equipment use)

- Hoist operation (if applicable to participant needs)

- Repositioning in bed or chair (pressure injury prevention awareness)

- Medication prompting ("It's time for your medication")

- Observing participant self-administer (confirming medication taken)

- Documentation of assistance provided (NOT clinical recording)

- Recognition of when to escalate (participant refuses, unable to swallow, adverse reaction observed)

Professional Boundaries & Clinical Judgment Interview

This interview with a Registered Nurse assesses the applicant’s ability to work safely within their role, apply professional judgement, and recognise when matters must be escalated.

It focuses on the worker’s understanding of scope of practice, safe support delivery, observation and reporting responsibilities, and their ability to identify situations that require clinical oversight or further action.

This component helps confirm that the applicant can make safe, appropriate decisions in real support environments while maintaining professional boundaries and participant safety.